FAQ

Yes, we guarantee the authenticity of all our watches. Each piece undergoes a rigorous authentication process by our expert watchmakers before being offered for sale. We provide detailed information about the condition, history, and authenticity of the watch in the product description.

All our watches undergo a thorough inspection and are serviced as needed by our certified watchmakers. Service history is included in the product description. If a watch has been recently serviced, this will be clearly indicated. We ensure that every piece we sell is in perfect working condition.

Yes, all our watches come with a 12-month mechanical warranty. This warranty covers any mechanical defects that may occur during normal use. Please note that the warranty does not cover water damage, physical damage, or issues arising from improper handling or unauthorized service.

Yes, each watch we sell comes with a detailed authenticity certificate prepared by our expert watchmakers. This document confirms the authenticity of the piece and details the specifications, condition, originality of the components, and any restoration that has been performed. This certificate is valuable for insurance and future resale purposes.

Each watch undergoes a rigorous authentication process by our expert watchmaking team with decades of experience. We meticulously examine the movement, dial, case, hands, crown, and other components to ensure they are genuine and consistent. We also verify the serial numbers and references in the databases of the manufacturer when available. For rare or particularly valuable pieces, we can consult with additional experts from the brand to confirm authenticity.

Our product descriptions include complete details about each watch, including:

• Brand, model, and reference number
• Year of production (approximate if the exact year is unknown)
• Movement type and caliber
• Case material, size, and condition
• Condition of the dial and any patina or aging
• Details of the bracelet/strap and size information
• Service history (if known)
• Included accessories and condition of the case/papers
• High-resolution photographs showing all aspects of the watch

We accept the major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and cryptocurrency payments. For high-value purchases, we can also arrange secure bank transfers. Please contact our customer service for more details on specific payment options.

Yes, we use standard SSL encryption for protecting all payment information. Your financial data is never stored on our servers. Our payment processing is managed by trusted third-party providers who maintain the highest standards of security in the industry.

Yes, we offer flexible payment plans through our financial partners. You can split your purchase into convenient monthly installments. During the payment process, you'll see the available financing options, including interest rates and payment terms. We also accept major credit cards that may offer their own installment payment options.

Your credit card will be charged immediately upon completion of your order. For special orders or items that need to be sourced, we can take a deposit and charge the remaining amount before shipping. In all cases, you'll be informed clearly about when and how much you'll be charged before finalizing your purchase.

Yes, we value our loyal customers and offer a VIP program with exclusive benefits. After your first purchase, you'll be automatically enrolled in our loyalty program, which provides access to pre-launch products, special discounts, and invitations to private events. Regular customers can also receive personalized offers based on their preferences and purchase history.

All our watches are shipped with a premium courier service (DHL, FedEx, or UPS) with full tracking and insurance. Watches are carefully packaged to ensure they arrive in perfect condition. For high-value items, we provide additional security measures and require a signature upon delivery.

Import duties, taxes, and customs fees may apply depending on your country of residence. These charges are the responsibility of the buyer and are not included in our prices. We recommend checking with your local customs office to determine what additional costs might apply before making a purchase.

Shipping times vary depending on your location:

• Spain: 1-2 business days
• Europe: 2-4 business days
• USA and Canada: 3-5 business days
• Rest of the world: 5-10 business days

These are estimated delivery times and may vary due to customs processing or other unforeseen circumstances. Once your order ships, you'll receive a tracking number to monitor your package's progress.

Yes, we offer express shipping options during checkout for customers who need their orders more quickly. Express shipping typically reduces delivery time by 1-3 days depending on the destination. The additional cost for express shipping will be displayed during checkout.

We take great care in packaging your watch for safe transit. Each watch is wrapped in protective material and secured in its original box (if available) or our premium branded watch box. This is then placed in a sturdy outer box with additional cushioning material to absorb any impact during transit. The package is sealed with tamper-evident tape and labeled discreetly for security reasons.

We offer a 14-day return policy for all our watches. If you're not completely satisfied with your purchase, you can return it in its original condition, unworn, with all tags and packaging intact. Please note that the customer is responsible for return shipping costs unless the item was received damaged or incorrectly described.

Once we receive your returned item, our team will inspect it to ensure it's in its original condition. Refunds are typically processed within 3-5 business days after inspection. The time it takes for the refund to appear in your account depends on your payment method and financial institution but generally takes an additional 5-10 business days.

Yes, we offer exchanges within the 14-day return period. If you wish to exchange your watch for a different model, please contact our customer service team to arrange the exchange. If the new model is more expensive, you'll need to pay the difference. If it's less expensive, we'll refund you the difference. The watch being returned must be in its original condition, unworn, with all tags and packaging intact.

In the rare instance that you receive a damaged or defective watch, please contact us immediately with photos of the issue. We'll arrange return shipping at our expense and provide you with a replacement or a full refund, according to your preference. Claims for damaged items must be made within 48 hours of delivery to ensure proper handling.

Custom orders and special requests are generally not returnable or refundable because they are sourced or modified specifically for you. However, if a custom or special order item arrives with defects or doesn't match the agreed-upon specifications, we'll work with you to resolve the issue through repair, replacement, or refund as appropriate.

We generally recommend servicing mechanical watches every 3-5 years to ensure optimal performance and longevity. However, this can vary depending on the specific model, age, and how frequently the watch is worn. If you notice any irregularities in timekeeping or functionality, it's best to have your watch professionally checked sooner.

For regular cleaning, gently wipe your watch with a soft, lint-free cloth to remove dirt and fingerprints. For metal bracelets, you can use a soft toothbrush with mild soap and water to clean between the links, ensuring first that the watch case is properly sealed. Avoid using chemicals as they can damage watch finishes. Leather straps should be kept dry and cleaned with a specialized leather cleaner.

Store your watch in a cool, dry place away from direct sunlight and extreme temperatures. Ideally, use a watch box or the original presentation box. For automatic watches that aren't worn regularly, consider using a watch winder to keep them running and properly lubricated. If storing for an extended period, it's best to have the watch serviced before storage and again before regular use.

Water resistance varies significantly between watch models. Your specific watch's water resistance rating will be indicated in the product description. Remember that water resistance can diminish over time and should be tested annually if you regularly expose your watch to water. Vintage watches, even those originally designed to be water-resistant, should generally be kept away from water unless they have been recently pressure tested.

Here's a general guide to water resistance ratings:

• 30m/3 bar: Splash resistant but not suitable for swimming
• 50m/5 bar: Suitable for swimming but not diving
• 100m/10 bar: Suitable for recreational swimming and snorkeling
• 200m/20 bar: Suitable for recreational diving
• 300m+ / 30+ bar: Professional diving watches

Yes, our watchmaking team provides servicing for most luxury watch brands, regardless of where the watch was purchased. Our services range from basic maintenance to complex repairs and restoration. Please contact us for a quote, providing details about your watch's brand, model, and the service needed or issues experienced.

Yes, we offer professional watch appraisal and valuation services. Our team of experts can provide detailed evaluations of your watch based on its condition, rarity, market demand, and historical significance. This service is available for both items you're considering selling to us and for insurance or personal knowledge purposes.

Yes, we're always interested in acquiring quality watches. If you're looking to sell your watch, please contact us with detailed information about the watch, including its brand, model, age, condition, and any documentation or accessories you have. Our team will evaluate your watch and provide you with a fair market offer.

Yes, we accept watches as trade-ins toward the purchase of a new watch. The value we offer for your watch can be applied as credit toward a new purchase. This can be a convenient way to upgrade your collection while offsetting some of the cost. Please contact us with details about the watch you wish to trade in and the model you're interested in acquiring.

Yes, we welcome visitors to our showroom by appointment. Please contact us in advance to schedule a visit so we can ensure someone is available to assist you and that watches you're interested in are available for viewing. During your visit, our specialists will be happy to show you our collection and answer any questions you may have.

Yes, we offer a watch sourcing service for clients looking for specific models that we don't currently have in stock. Our extensive network of contacts in the watch industry allows us to find rare and hard-to-get pieces. If you're looking for a particular watch, please contact us with as many details as possible, and we'll do our best to source it for you.

We offer authentication services for watches you already own. Our experts can examine your watch and provide a detailed report on its authenticity and condition. This service requires you to send us the watch or bring it to our showroom for inspection. There is a fee for this service, which varies depending on the brand and complexity of the authentication process.